Full 7 Day Money Back Guarantee
We will Refund In Full your Purchase Price if for any reason at all you are not completely satisfied with your item, Providing it is retuned within 7 days of you receiving it and in the exact condition you received it, ie Un worn and Not used since delivery in any way. Any Damage, Wear or Missing Parts and it will not be accepted back into stock.
I am interested in a watch not shown in your online store what can I do?
Please send us a request by email sales@swisswatchstore.co.uk and we will endeavour to find it for you. Please remember to give us as much detail as you can, including the model number as this will help speed up the process. Please also note that with many watches we may sometimes offer attractive discounts compared to the High Street prices.
How long will it take you to find the watch I am looking for?
We can never offer an exact time scale when looking for Second User or Pre Owned watches. This is because we rely on Availability of your chosen piece. What we can guarantee is that we will do our Very Best to locate the watch for you in the minimum time and will not stop searching until you let us know otherwise. With new watches we will normally be able to provide a delivery date within 14 Days, subject to funds received.
Can I part exchange a watch I already have?
Yes. Depending on whether it is a Brand or Make, and the condition is at worst Very Good, we will gladly take any part exchanges. We do not take watches that are in poor condition in Part Exchange, as all our watches are sold with a one year guarantee, and this is not always possible when a watch has not been properly taken care of.
Is PayPal Acceptable?
Yes, Providing you Have a Verified and Confirmed Postal Address with PayPal.
What guarantee do I have you will send me the watch when I have paid?
We are a well established On Line Business, our Internet sales go back some 8 years, please read some of the feedback from the many hundreds of happy customers and feel assured we have served you, the public, very well.
Can I come to your premises and see the watch before I buy it?
Of course you can! As long as the watch is on the website we will definitely have the watch in stock for you to view. By prior appointment only.
Can you adjust the bracelet to fit my wrist?
Yes. When you place an order you will ( if required) need to let us know your wrist measurement so we can adjust the bracelet for a perfect fit. Please note that when your watch is delivered you will receive any extra links that have been removed.
When will my watch first need servicing?
Generally, we would recommend that if your watch is running fine without any complications, you should service your watch every two or three years. New watches are usually recommended to be serviced after three years of use.
How long will my watch be waterproof for?
As the rubber seals in watches are perishable we would always recommend having the water tightness of your watch checked and maintained once every year. We DO NOT cover PRE OWNED watches for being Waterproof Unless otherwise stated.
Will you pass my details onto any third party companies?
Absolutely NOT! The Swiss Watch Store does NOT collect any personal data from our PRIVATE transactions. Our reputation is built strongly on customer loyalty, trust and confidence. You will receive no Spam (Junk Mail), third party letters or telephone calls as a result of giving us your contact details.
Where can I insure my watch?
We would suggest placing your watch on your Home Contents Insurance Policy.
My insurance has asked for a Valuation Certificate, can you supply this?
Because of this, all our watches are sent out with an Insurance Valuation. This will detail a description of the watch, noting the model and serial numbers and the current new replacement price. If your policy is not "New for Old" it is unlikely that you will need the valuation, so the receipt detailing the same information should do.
