Terms & Conditions

Your rights when you buy from us;

Under the Distance Selling Regulations 2000 for online purchases and phone orders, consumers have a right to cancel orders within 14 working days, beginning the day after the goods are received. This covers even changing your mind but you must return the goods at your own cost, Unused and 100% complete including the packaging and undamaged gift boxes etc as received.

Under the Sale of Goods Act 1979, within this initial period, there are implied terms in our agreement that the goods must be of satisfactory quality, fit for the intended purpose and as described. Should this not be the case, we will be responsible for a collecting and returning the goods, we do not refund postage if you choose to return it yourself.

For Faulty Goods:

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, we will arrange a Collection or Postage label to return the goods.

Complaints Procedure

We have been in business for 20 years and understand that some times things can go wrong. In the first instance please send an email and we will act accordingly.

If in the event you feel that talking to us is not working and your problem or complaint remains unresolved, we would respectfully request that you place your complaint in writing and send it to: 
F.A.O: Complaints Manager Unit 3 Parc Merlin, Glanyrafon Ind Est, Aberystwyth, SY23 3FF
Or email us at: sales@swisswatchstore.co.uk (subject heading: 'Complaints Manager').

We aim to resolve any problems or complaints in the fairest possible manner.

Trading details –
Gifts in Time Ltd 
Company registered office address: 7 Christie Way, Christie Fields, Manchester, England, M21 7QY
Company registration number: 8045615 
Registered in UK


You acknowledge and agree that all content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in Gifts in Time Ltd or its content suppliers and is protected by UK and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of Gifts in Time Ltd.

All software used on this website is the property of Gifts in Time Ltd, and Gifts in Time Ltd and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Gifts in Time Ltd and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Gifts in Time Ltd is strictly prohibited.


You acknowledge and agree that trade marks included on this website shall remain at all times vested in, Gifts in Time Ltd or any third party licensing use thereof to Gifts in Time Ltd (as applicable). You further undertake to use any such trade marks without the prior written consent of Gifts in Time Ltd, Trademarks or Third Party Trademarks without the prior written consent of Gifts in Time Ltd or such third parties as own the applicable trade mark. The Swiss Watch Store logo is an official trade mark of Gifts in Time Ltd and is the subject of extensive trade mark registration worldwide.

For further information on intellectual property matters contact our Legal Department:

Gifts in Time Ltd 
Attn: Legal Department 
Unit 3 Parc Merlin
Glanyrafon Ind Est 
SY23 3FF
United Kingdom